FAQ

I have a ticketing issue. Who do I contact?
Any ticketing / technical issues will be handled by Eventbrite.com. Contact Eventbrite customer support at https://www.eventbrite.com/support/contact-us.

What is the refund policy?
All tickets are non-refundable.

What is the ticket transfer policy?
General Admission Tickets are Transferable. We will only let the first scan into the event. Table tickets are NOT transferable. The table buyer MUST be present. Be caution on getting General Admission tickets from people you do not know. Many of these are counterfeit tickets.

What can I wear to the event?
You can wear any tasteful costumes. This is an upscale event, but just about anything goes on Halloween! However, we must easily be able to ID you to verify you are 21+. We reserve the right to deny admission without refund if your costume prevents proper identification. Even if it is part of your costume, the hotel security will not allow these items into the event to ensure the safety of all guests.
* There are no weapons (including FAKE) allowed
* No detachable items from your costume will be allowed
* Do NOT bring any sort of bag to the event. You will not be able to bring it into the event. Small purses are OK. If the bag is attached to your costume that is OK; however, if it can be detached, it will need to be checked at the bell desk.

Is there a Coat Check?
Yes a Coat Check will be available For $5 to all guests

What’s the Deal with Hotel? A block of discounted rooms have been reserved at Congress Plaza Hotel for a discounted rate. The special room rate will be available until October 25th or until the group block is sold-out, whichever comes first.

Booking a reservation from our site is simple. To begin the process, click on “Hotel” tab and click on the custom reservation link to get the discounted rate.

Is there nearby parking?
There is a lot of parking near the hotel including a garage right behind the hotel.

How does the costume contest work?
Please view the Entertainment tab. Prize is not all cash. Prize consists of cash and prizes equal to $2,000 split among all winners. Good Luck!

The celebrity/artist cancelled. Can I get a refund?
No. The ticket is for the Haunted Halloween Ball, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund.

COVID-19 SAFETY POLICY
The safety of our attendees, staff and DJs is our #1 priority. We are eternally grateful for your cooperation and understanding as we move through these tough times together. Please visit our comprehensive Covid 19 policy page for complete information.